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SUPPORT SERVICES

SAP Support – Process /Basis /ABAP / CustomDevelopments

 

Our dedicated SAP Offshore Services (Application Management Services) offer support, continuous improvement of SAP solutions and business related processes. It includes a comprehensive 24/7 production support at optimum costs. A flexible engagement model that provides support on-shore, off-shore or on a dual shore basis to ensure the optimum support levels at the lowest cost to the organizations. We have setup exclusive BPC, ABAP, HANA, BW/BO and Basis teams for providing offshore services in a dedicated and shared mode. Leveraging many years of SAP specific market knowledge and experience, we provide top quality, cost-effective SAP staffing solutions to our customers.

  • Today 4000 SAP customers in India (Private Customers) and 50 Public Sector clients
  • Present SAP Service Support to customers is very poor
  • Several client approached us set up quality Support Service Center and we find great opportunity
  • WYZ’s Team in the past had experience in setting up support center servicing 45 clients and 3000 users
  • WYZ’s plans are to set service support center catering 200 SAP clients in India and about 40 SME US customers.Target is to become one of the India’s largest support center in the next two years . Experienced and stable SAP support staff . Immediate response time . Deep understanding of client environment24x5x365 round the clock coverage . A SAP support partner…Not a Vendor Key decision maker for support . Ensures customer support satisfaction . Monitors overall support process, ensuring processing complies with policies and adherence to targeted service levels

STEADY STATE SUPPORT

Kamptos proposes to offers cost effective services from its offshore SAP Development Center in the following areas:

    • SAP Application Support
    • Development and Maintenance of present business processes
    • Development and Maintenance of present ABAP developments
    • Providing assistance to users in addressing problems / issues encountered on a day-to-day basis

From Our experience over the past years, WYZ’s delivery model has identified the following as very crucial for the
success of SAP Help Desk

    • A dedicated team of experienced and trained Domain Specialists
    • Up-to-date Hardware and Software Infrastructure
    • Reliable High Speed Communication Links
    • Security and Confidentiality of Customer information
    • Supported by Quality Management Audit
    • Close Monitoring / Periodic Reviews on Deliverables

SAP FUNCTIONAL SERVICES

  • Finance (Finance, Controlling, Assets, Profitability accounting, BPC)
  • Supply Chain (Materials management, Sales & Distribution, Production Planning, Quality management)
  • Plant Maintenance
  • Human Resources/Payroll and Employee/Manager Self Service
  • Reporting & Analytics (Business Information Warehouse (SAP BW), Business Objects)

SAP technical services

  • Technical support of SAP environments
  • Technical support for SAP Business Intelligence
  • Upgrades: Technical and functional across the SAP
  • landscape
  • Preventative maintenance of SAP landscape: 24×7
  • remote management/monitoring of SAP systems
  • Development in SAP technologies: ABAP, ABAP HR,
  • LSMW, ABAP OO, IDOCs, SAP Business Workflow,
  • Web Services

The SAP offshore support covers three areas – Functional
, ABAP and Basis

  • SAP software maintenance support to correct operational problems
  • SAP Solution Manager tool to help in problem resolution
  • Support for troubleshooting issues and handling user queries
  • Business Process improvements, SAP application configuration, ABAP & Portals developments and SAP application integration through XI with other software solutions
  • Enhancements to existing application modules
  • Basis Support – Daily maintenance activities and health checks, Transport management, Support pack and kernel updates, Performance monitoring, tuning and trend analysis, Security and authorization

KEY benefits

  • Reduce operational costs
  • Allow customer staff from dealing with support issues and focus on core business issues
  • Provide extended SAP support and system enhancements
  • Improve the resilience and availability of your SAP infrastructure
  • Standardized support processes according to ITIL
  • Pro-active working and taking the initiative in order to optimize SAP systems
  • Integration of support procedures into your existing support processes and standards
  • Problem and escalation management
  • Automated system monitoring and alerts
  • SAP Solution Manager tool to help in problem resolution
  • Support for troubleshooting issues, handling user queries, and answering how-to questions
  • Support for Integration with other software solutions