SAP Support – Process /Basis /ABAP / CustomDevelopments
Our dedicated SAP Offshore Services (Application Management Services) offer support, continuous improvement of SAP solutions and business related processes. It includes a comprehensive 24/7 production support at optimum costs. A flexible engagement model that provides support on-shore, off-shore or on a dual shore basis to ensure the optimum support levels at the lowest cost to the organizations. We have setup exclusive BPC, ABAP, HANA, BW/BO and Basis teams for providing offshore services in a dedicated and shared mode. Leveraging many years of SAP specific market knowledge and experience, we provide top quality, cost-effective SAP staffing solutions to our customers.
- Today 4000 SAP customers in India (Private Customers) and 50 Public Sector clients
- Present SAP Service Support to customers is very poor
- Several client approached us set up quality Support Service Center and we find great opportunity
- WYZ’s Team in the past had experience in setting up support center servicing 45 clients and 3000 users
- WYZ’s plans are to set service support center catering 200 SAP clients in India and about 40 SME US customers.Target is to become one of the India’s largest support center in the next two years . Experienced and stable SAP support staff . Immediate response time . Deep understanding of client environment24x5x365 round the clock coverage . A SAP support partner…Not a Vendor Key decision maker for support . Ensures customer support satisfaction . Monitors overall support process, ensuring processing complies with policies and adherence to targeted service levels