SAP Application Management Services (AMS)

Services > SAP Services

SAP Application Management Services (SAP AMS) are processes and methodologies for maintaining, enhancing and managing enterprise SAP environments

Our Team has proven experience in setting up support center servicing more than 100+ clients in the past and our missions is to become one of the India’s largest support center in the next two years partnering customers from diverse industry segments owing to:

  • Experienced and stable SAP support staff
  • Immediate response time
  • Deep understanding of client environment
  • Proven working model ensuring customer support satisfaction
  • Well established support process, ensuring processing complies with policies and adherence to targeted service levels

Our cost effective services offerings include:

  • SAP Application Support all solutions of SAP implemented on premise and cloud
  • Development and Maintenance of present business processes
  • Development and Maintenance of present ABAP developments
  • Providing assistance to users in addressing problems / issues encountered on a day-to-day basis.
  • Supported by trained, certified and highly experienced SAP Functional and Technical experts
  • Support to clients to ensure their peace of mind, even supporting during holidays and weekends on prior notification
  • During the course of AMC support and interactions with the End Users, our Team identifies certain key improvement areas those are redundant/repeated transactions in nature and proposes the improvement in transformation towards digitisation or automations.
  • Recommendations on applicable SAP add on modules which can improve the visibility in the Business transactions and reporting
  • Covers all level of tickets L1 to L4 functional and technical support, continuous management of business activities
  •  Low issue resolution time
  • The support is flexible and provides support at on-shore, off-shore or on a dual shore basis to ensure the optimum support levels at a lower cost to the Organizations

The SAP offshore support covers three areas – Functional, ABAP and Basis:

  • SAP software maintenance support to correct operational problems
  • SAP Solution Manager tool to help in problem resolution
  • Support for troubleshooting issues and handling user queries
  • Business Process improvements, SAP application configuration, ABAP & Portals developments and SAP application integration through XI with other software solutions
  • Enhancements to existing application modules
  • Basis Support – Daily maintenance activities and health checks, Transport management, Support pack and kernel updates, Performance monitoring, tuning and trend analysis, Security and authorization

RPWyzibility Helpdesk Value Proposition

  • Partnership Approach
  • Experience in Support Services
  • Committed Consultants
  • Flexibility to Accommodate Variances
  • Delivery Capability
  • Steady State Support

FIVE pronged Approach

  • Planning and Preparation
  • Self Study Phase
  • Knowledge Transfer
  • Forward/Reverse Shadowing
  • Steady Phase